Psychological Safety

Welcome to the first issue of The CAIO. The newsletter you knew as The Cybernetic CxO has a new name, and the reason is on the cover of this issue. From 1 May, I am Group Chief AI Officer at Zühlke. The job is the same work I have been doing for years: getting AI past the pilot phase through transformation across organisation, process, and technology, not by tuning the model alone. The newsletter title now says that out loud.

The third way to introduce DevOps is to create a culture of trust that supports experimentation and risk-taking. This is the Third Way in Gene Kim’s Three Ways framework — and it is what puts the team on a learning curve steep enough to outpace the competition.